SINGLE PEOPLE ON GUIDED TRIPS: Single people are most welcome on guided trips. If you wish to share, we will try to find a room mate of the same sex. Such allocations will be made in the order bookings are received. If there is no one with whom you can share, or if you prefer single accommodations, you must pay the single supplement fee.
6) CANCELLATION & ALTERATION
a) Itinerary guides are accurate at the time of printing and may be altered if necessary to ensure the satisfactory operation of the trip.
b) Auswalk reserves the right to make changes to your trip itinerary that are necessary for the trip to operate. If the alterations change the nature of the trip significantly beyond the brochure description we will advise you as soon as possible and offer you a choice of either:
i) accepting the altered holiday (with any corresponding price
adjustment)
ii) transferring to another date or trip
iii) accepting a full refund for any unused services
c) You may change your holiday starting date or transfer to another trip subject to the following conditions:
i) you advise us more than 30 days prior to departure (50 days for Lord Howe Island trips)
ii) you pay a $100 administration fee (per booking)
iii) all other monies held by us will be applied to the new date/trip
iv) the new date/trip is within 12 months from the date you advised
us of the change
d) If you wish to cancel your holiday and are not able to transfer to another trip as outlined above, we will charge the following amounts per person for estimated losses from the date we receive your cancellation:
i) more than 30 days before departure, $200 per person (50 days for Lord Howe Island trips)
ii) between 29-14 days before departure, 40% of trip price (49-14 days for Lord Howe Island trips)
iii) between 4-13 days before departure, 80% of trip price
iv) between 4-2 days before departure, 90% of trip price
v) less than 1 day before departure, 100% of trip price
No refunds will be given for unused services after the trip starts. If payments are not received by the due dates we reserve the right to cancel your booking.
e) For INN-to-INN trips will not cancel or significantly alter your holiday after it has been confirmed to you other than for reasons beyond our control, or which could not reasonably have been foreseen or anticipated.
f) If we have to cancel a group guided trip due to insufficient numbers, we will advise you at least 30 days before departure and you will receive full refund.
7) PRICE INCREASES
Whilst the information provided is correct at the time of going to print, we reserve the right to change any of the prices or services or other particulars contained in the brochure. If there is a change we will notify you more than 30 days in advance of your trip and you will have the option of accepting the change or obtaining a full refund.
8) YOUR RESPONSIBILITY
You must read the Auswalk brochure thoroughly and choose a walk within your ability. You must be fit enough to walk several days in a row, several hours per day. You must prepare carefully for each walk, paying particular attention to the comprehensive notes supplied. It is your responsibility to behave sensibly on the walk and not take risks. Stay on marked trails or roads. On Self-Guided trips you acknowledge that you have the appropriate skills necessary to follow written directions. You are responsible for your own conduct during the trip and agree to indemnify Auswalk against any consequent liabilities you may incur.
9) ASSUMPTION OF RISK
You acknowledge that an Auswalk holiday has greater risks than normal, because of remoteness from medical assistance, possible roughness of paths, steep ascents and descents, changeability of local conditions including weather, physical exertion required, potential extremes of hot or cold or wet weather, transport delays and personal injury or illness. You acknowledge that your choice of this walk is partly because of its greater risks than normally occurring at home or work, and your subsequent satisfaction to be gained from your effort expended. You agree to assume all the risks associated with this holiday, whether those risks have been specified or not.
10) TRAVEL INSURANCE
We strongly advise taking out insurance for unforseen losses, damage or injury, including cancellation fees and loss of luggage. Auswalk has suitable policies available for Australian citizens.
11) PAYMENTS
All prices are in Australian dollars and payment may only be made in Australian dollars. A deposit of $200pp is payable at time of booking. The balance is due 30 days prior to your trip.
12) DOCUMENTS
Preparation notes: After your deposit has been received we will send you preparation notes with information on reaching the start of the trip, suitable clothing, footwear and other essential information.
Final documents: After your trip has been paid for in full we will send you a set of final documents including maps, information books and final notes.
International clients: These can be mailed to any Australian address for free, to New Zealand for $20 or any other country for $35.
13) COMPLAINTS
If you have a difficulty or complaint during your holiday please immediately bring it to the notice of your accommodation host (or guide if on an guided trip). He/she will be interested in your welfare and should be able to provide a remedy on the spot so you can continue to enjoy your holiday. If the problem cannot be resolved, contact Auswalk immediately by phone/fax/email. If necessary, independent arbitration can be sought through the Australian Tourism Operators Network (ATON) after your trip.
bank account details
You can make payments into our bank account as follows. PLEASE SEND AN EMAIL TO ADVISE US YOU HAVE MADE A PAYMENT.
Payments into Auswalk Account FROM WITHIN AUSTRALIA
BANK: VTU Credit Union, Camberwell
BSB: 704 191
ACCOUNT NAME: Auswalk Pty Ltd
ACCOUNT NUMBER: 82741
REFERENCE: Name or Booking Number
Payments into Auswalk Account FROM OVERSEAS
BANK: Commonweath Bank, 737 Burke Rd, Camberwell, Vic 3124
BSB: 063 113
ACCOUNT NAME: VTU Credit Union
ACCOUNT NUMBER: 10277775 for further credit of Auswalk No. 82741 (Note that you must quote all of this!)
SWIFT NUMBER: CTBAAU2S
REFERENCE: Name or Booking Number
online booking form
printable booking form
credit card payment form
payments into our bank account
Auswalk Pty Ltd |
4 Red Gum Lease Track |
Halls Gap Victoria 3381 | Australia
Phone +61 (0)3 5356 4971 |
Fax +61 (0)3 5356 4970 | Email info@auswalk.com.au
